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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(10446 views) - Misunderstanding Is Easy Exercise
(25224 views) - Checking Each Other's Voice Mail Systems
(12678 views) - Persuasion And Influence Exercise: Benefits vs. Features
(17220 views) - Our Excuses and Rationalizations Exercise
(13256 views) - Customer Service: Bad Things To Say Beginning With...
(16175 views) - Customer Service: Excuses Vs. Explanations
(11372 views) - Word Emphasis/Stress Exercise
(13788 views) - Understanding Net Promoter Score Exercise
(7238 views) - Closing Practice Exercise: Dealing With Angry Customers
(12667 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.