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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(10111 views) - Misunderstanding Is Easy Exercise
(24255 views) - Checking Each Other's Voice Mail Systems
(12244 views) - Persuasion And Influence Exercise: Benefits vs. Features
(16656 views) - Our Excuses and Rationalizations Exercise
(12848 views) - Customer Service: Bad Things To Say Beginning With...
(15814 views) - Customer Service: Excuses Vs. Explanations
(11090 views) - Word Emphasis/Stress Exercise
(13436 views) - Understanding Net Promoter Score Exercise
(7046 views) - Closing Practice Exercise: Dealing With Angry Customers
(12310 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.