Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
Page 1 out of 2 Pages
- Defusing Angry Customers Crossword Puzzle Exercise
(19643 views) - Misunderstanding Is Easy Exercise
(97273 views) - Checking Each Other's Voice Mail Systems
(65545 views) - Persuasion And Influence Exercise: Benefits vs. Features
(41285 views) - Our Excuses and Rationalizations Exercise
(38831 views) - Customer Service: Bad Things To Say Beginning With...
(55705 views) - Customer Service: Excuses Vs. Explanations
(59602 views) - Word Emphasis/Stress Exercise
(66389 views) - Understanding Net Promoter Score Exercise
(40372 views) - Closing Practice Exercise: Dealing With Angry Customers
(50018 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.