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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(5027 views) - Misunderstanding Is Easy Exercise
(11001 views) - Checking Each Other's Voice Mail Systems
(5474 views) - Persuasion And Influence Exercise: Benefits vs. Features
(7753 views) - Our Excuses and Rationalizations Exercise
(6166 views) - Customer Service: Bad Things To Say Beginning With...
(9850 views) - Customer Service: Excuses Vs. Explanations
(5016 views) - Word Emphasis/Stress Exercise
(6219 views) - Understanding Net Promoter Score Exercise
(3273 views) - Closing Practice Exercise: Dealing With Angry Customers
(5604 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.