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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(18643 views) - Misunderstanding Is Easy Exercise
(94958 views) - Checking Each Other's Voice Mail Systems
(64411 views) - Persuasion And Influence Exercise: Benefits vs. Features
(40253 views) - Our Excuses and Rationalizations Exercise
(37788 views) - Customer Service: Bad Things To Say Beginning With...
(54429 views) - Customer Service: Excuses Vs. Explanations
(58715 views) - Word Emphasis/Stress Exercise
(65310 views) - Understanding Net Promoter Score Exercise
(39737 views) - Closing Practice Exercise: Dealing With Angry Customers
(48724 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.