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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(8408 views) - Misunderstanding Is Easy Exercise
(18774 views) - Checking Each Other's Voice Mail Systems
(9191 views) - Persuasion And Influence Exercise: Benefits vs. Features
(13418 views) - Our Excuses and Rationalizations Exercise
(10484 views) - Customer Service: Bad Things To Say Beginning With...
(13339 views) - Customer Service: Excuses Vs. Explanations
(8689 views) - Word Emphasis/Stress Exercise
(10310 views) - Understanding Net Promoter Score Exercise
(5328 views) - Closing Practice Exercise: Dealing With Angry Customers
(9898 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.