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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(8153 views) - Misunderstanding Is Easy Exercise
(17847 views) - Checking Each Other's Voice Mail Systems
(8726 views) - Persuasion And Influence Exercise: Benefits vs. Features
(12985 views) - Our Excuses and Rationalizations Exercise
(10077 views) - Customer Service: Bad Things To Say Beginning With...
(12983 views) - Customer Service: Excuses Vs. Explanations
(8332 views) - Word Emphasis/Stress Exercise
(9836 views) - Understanding Net Promoter Score Exercise
(5101 views) - Closing Practice Exercise: Dealing With Angry Customers
(9500 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.