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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(7016 views) - Misunderstanding Is Easy Exercise
(15574 views) - Checking Each Other's Voice Mail Systems
(7618 views) - Persuasion And Influence Exercise: Benefits vs. Features
(11238 views) - Our Excuses and Rationalizations Exercise
(8904 views) - Customer Service: Bad Things To Say Beginning With...
(12086 views) - Customer Service: Excuses Vs. Explanations
(7404 views) - Word Emphasis/Stress Exercise
(8667 views) - Understanding Net Promoter Score Exercise
(4373 views) - Closing Practice Exercise: Dealing With Angry Customers
(8200 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.