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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(11999 views) - Misunderstanding Is Easy Exercise
(50099 views) - Checking Each Other's Voice Mail Systems
(31935 views) - Persuasion And Influence Exercise: Benefits vs. Features
(26989 views) - Our Excuses and Rationalizations Exercise
(23183 views) - Customer Service: Bad Things To Say Beginning With...
(28057 views) - Customer Service: Excuses Vs. Explanations
(29174 views) - Word Emphasis/Stress Exercise
(32710 views) - Understanding Net Promoter Score Exercise
(17622 views) - Closing Practice Exercise: Dealing With Angry Customers
(23605 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.