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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(20095 views) - Misunderstanding Is Easy Exercise
(98588 views) - Checking Each Other's Voice Mail Systems
(66318 views) - Persuasion And Influence Exercise: Benefits vs. Features
(41957 views) - Our Excuses and Rationalizations Exercise
(39479 views) - Customer Service: Bad Things To Say Beginning With...
(56408 views) - Customer Service: Excuses Vs. Explanations
(60189 views) - Word Emphasis/Stress Exercise
(67136 views) - Understanding Net Promoter Score Exercise
(40828 views) - Closing Practice Exercise: Dealing With Angry Customers
(50894 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.