Categories/Menu
Browse By Topic
- Bullying Awareness Experiences
- Careers - Resume Writing, Job Search, Career Development, Writing
- Communicating Effectively - Written, Oral, Presentations
- Conflict Exercises
- Customer Service Activities
- Diversity, Tolerance, Cultural and Gender Differences Exercises
- Humor and Learning
- Leadership, Management and Performance Reviews Exercises
- Mindfulness, Stress, Relaxation Exercises
- Teams & Team Building Exercises
- Other Topics
- FAQ Glossary
Browse By Exercise Type
By Age Appropriate
Articles And More
Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
Page 1 out of 2 Pages
- Defusing Angry Customers Crossword Puzzle Exercise
(9582 views) - Misunderstanding Is Easy Exercise
(22709 views) - Checking Each Other's Voice Mail Systems
(11535 views) - Persuasion And Influence Exercise: Benefits vs. Features
(15273 views) - Our Excuses and Rationalizations Exercise
(12216 views) - Customer Service: Bad Things To Say Beginning With...
(15284 views) - Customer Service: Excuses Vs. Explanations
(10539 views) - Word Emphasis/Stress Exercise
(12694 views) - Understanding Net Promoter Score Exercise
(6695 views) - Closing Practice Exercise: Dealing With Angry Customers
(11644 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.