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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(14011 views) - Misunderstanding Is Easy Exercise
(81164 views) - Checking Each Other's Voice Mail Systems
(57269 views) - Persuasion And Influence Exercise: Benefits vs. Features
(34825 views) - Our Excuses and Rationalizations Exercise
(31394 views) - Customer Service: Bad Things To Say Beginning With...
(47448 views) - Customer Service: Excuses Vs. Explanations
(52526 views) - Word Emphasis/Stress Exercise
(57278 views) - Understanding Net Promoter Score Exercise
(35517 views) - Closing Practice Exercise: Dealing With Angry Customers
(42010 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.