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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
Page 1 out of 2 Pages
- Defusing Angry Customers Crossword Puzzle Exercise
(23511 views) - Misunderstanding Is Easy Exercise
(111069 views) - Checking Each Other's Voice Mail Systems
(73230 views) - Persuasion And Influence Exercise: Benefits vs. Features
(46660 views) - Our Excuses and Rationalizations Exercise
(44246 views) - Customer Service: Bad Things To Say Beginning With...
(62917 views) - Customer Service: Excuses Vs. Explanations
(65712 views) - Word Emphasis/Stress Exercise
(75336 views) - Understanding Net Promoter Score Exercise
(45043 views) - Closing Practice Exercise: Dealing With Angry Customers
(57502 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.