Categories/Menu
Browse By Topic
- Bullying Awareness Experiences
- Careers - Resume Writing, Job Search, Career Development, Writing
- Communicating Effectively - Written, Oral, Presentations
- Conflict Exercises
- Customer Service Activities
- Diversity, Tolerance, Cultural and Gender Differences Exercises
- Humor and Learning
- Leadership, Management and Performance Reviews Exercises
- Mindfulness, Stress, Relaxation Exercises
- Teams & Team Building Exercises
- Other Topics
- FAQ Glossary
Browse By Exercise Type
By Age Appropriate
Articles And More
Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
Page 1 out of 2 Pages
- Defusing Angry Customers Crossword Puzzle Exercise
(7644 views) - Misunderstanding Is Easy Exercise
(16732 views) - Checking Each Other's Voice Mail Systems
(8174 views) - Persuasion And Influence Exercise: Benefits vs. Features
(12118 views) - Our Excuses and Rationalizations Exercise
(9531 views) - Customer Service: Bad Things To Say Beginning With...
(12538 views) - Customer Service: Excuses Vs. Explanations
(7942 views) - Word Emphasis/Stress Exercise
(9301 views) - Understanding Net Promoter Score Exercise
(4809 views) - Closing Practice Exercise: Dealing With Angry Customers
(8817 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.