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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(10959 views) - Misunderstanding Is Easy Exercise
(28973 views) - Checking Each Other's Voice Mail Systems
(14342 views) - Persuasion And Influence Exercise: Benefits vs. Features
(18859 views) - Our Excuses and Rationalizations Exercise
(14754 views) - Customer Service: Bad Things To Say Beginning With...
(17242 views) - Customer Service: Excuses Vs. Explanations
(12492 views) - Word Emphasis/Stress Exercise
(15274 views) - Understanding Net Promoter Score Exercise
(7909 views) - Closing Practice Exercise: Dealing With Angry Customers
(13528 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.