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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(11379 views) - Misunderstanding Is Easy Exercise
(31776 views) - Checking Each Other's Voice Mail Systems
(15936 views) - Persuasion And Influence Exercise: Benefits vs. Features
(20126 views) - Our Excuses and Rationalizations Exercise
(15917 views) - Customer Service: Bad Things To Say Beginning With...
(17952 views) - Customer Service: Excuses Vs. Explanations
(13820 views) - Word Emphasis/Stress Exercise
(16766 views) - Understanding Net Promoter Score Exercise
(8453 views) - Closing Practice Exercise: Dealing With Angry Customers
(14217 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.