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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(10622 views) - Misunderstanding Is Easy Exercise
(26644 views) - Checking Each Other's Voice Mail Systems
(13232 views) - Persuasion And Influence Exercise: Benefits vs. Features
(17832 views) - Our Excuses and Rationalizations Exercise
(13773 views) - Customer Service: Bad Things To Say Beginning With...
(16513 views) - Customer Service: Excuses Vs. Explanations
(11723 views) - Word Emphasis/Stress Exercise
(14262 views) - Understanding Net Promoter Score Exercise
(7449 views) - Closing Practice Exercise: Dealing With Angry Customers
(12946 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.