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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
Page 1 out of 2 Pages
- Defusing Angry Customers Crossword Puzzle Exercise
(4755 views) - Misunderstanding Is Easy Exercise
(10350 views) - Checking Each Other's Voice Mail Systems
(5177 views) - Persuasion And Influence Exercise: Benefits vs. Features
(7285 views) - Our Excuses and Rationalizations Exercise
(5745 views) - Customer Service: Bad Things To Say Beginning With...
(9480 views) - Customer Service: Excuses Vs. Explanations
(4765 views) - Word Emphasis/Stress Exercise
(5881 views) - Understanding Net Promoter Score Exercise
(3134 views) - Closing Practice Exercise: Dealing With Angry Customers
(5205 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.