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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(17090 views) - Misunderstanding Is Easy Exercise
(91409 views) - Checking Each Other's Voice Mail Systems
(62389 views) - Persuasion And Influence Exercise: Benefits vs. Features
(38478 views) - Our Excuses and Rationalizations Exercise
(35856 views) - Customer Service: Bad Things To Say Beginning With...
(52387 views) - Customer Service: Excuses Vs. Explanations
(56978 views) - Word Emphasis/Stress Exercise
(63168 views) - Understanding Net Promoter Score Exercise
(38637 views) - Closing Practice Exercise: Dealing With Angry Customers
(46691 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.