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Activities, Games, Exercises In Resources in Customer Service
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.
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- Defusing Angry Customers Crossword Puzzle Exercise
(9436 views) - Misunderstanding Is Easy Exercise
(22269 views) - Checking Each Other's Voice Mail Systems
(11355 views) - Persuasion And Influence Exercise: Benefits vs. Features
(14961 views) - Our Excuses and Rationalizations Exercise
(11972 views) - Customer Service: Bad Things To Say Beginning With...
(15128 views) - Customer Service: Excuses Vs. Explanations
(10379 views) - Word Emphasis/Stress Exercise
(12498 views) - Understanding Net Promoter Score Exercise
(6522 views) - Closing Practice Exercise: Dealing With Angry Customers
(11438 views)
One of the challenges in training people in customer service jobs is finding just the right exercise or activity so they can experience, empathize, and understand from the customer's point of view. Many of the exercises in this section are intended to create new understandings, and mobilizing the employee's OWN experiences as a customer and applying them to THEIR customers.